Shipping policy

We offer shipping throughout the United States, including Alaska and Hawaii.

Orders are shipped using USPS or UPS, depending on the order and shipping method selected.

Processing & Shipping Times

On-Hand Items

On-hand items are generally ready for pickup or shipped within 48 hours of the order being placed.

This timeframe applies to items that are currently in stock and do not have a preorder or extended processing time listed in the product description.

Preorder Items

Preorder items will be shipped or made available for pickup according to the estimated processing timeline listed in the individual product description.

Please pay close attention to the processing time listed when placing your order.

If an order contains multiple preorder items with different processing times, the longest processing time applies to the entire order.

For example, if one item has an estimated turnaround of 2 weeks and another has an estimated turnaround of 4 weeks, the order will follow the 4-week timeline.

On-hand items purchased along with preorder items will ship with the preorder order and will not be shipped separately unless other arrangements have been made.

Group & Team Orders

Group, team, school, organization, and similar group stores are preorders only.

Orders placed through a group store will not ship until the entire group ordering period has closed.

The specific shipping or fulfillment timeframe will be listed on the individual group store. Group orders typically take approximately 3–4 weeks after the group order closes, although processing times may vary depending on the specific group order.

Individual group orders will not be shipped separately before the group order has closed or outside of the stated fulfillment timeline unless other arrangements have been made.

Tracking Information

Once your order has shipped, tracking information will be provided when available.

Please allow up to 48 hours for tracking information to begin updating after your shipping notification is received.

Tracking information may not show movement immediately after the package has been accepted by the carrier.

Once an order has been handed over to the shipping carrier, Broke Mom’s Side Hustle is not responsible for carrier delays, delivery delays, or other delays caused by the shipping carrier.

If there is an issue with your shipment, please contact us and we will do our best to help resolve the issue as quickly as we can.

Incorrect Shipping Addresses

Please carefully review your shipping address before completing your order.

Broke Mom’s Side Hustle is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect or undeliverable address, the customer is responsible for any additional shipping costs required to reship the package.

If an order is returned to sender (RTS), the original shipping charge is not refundable, and additional shipping must be paid before the order can be reshipped.

Shipping Refunds

Shipping charges are non-refundable unless shipping is cancelled before the order is shipped and the order is changed to an approved pickup arrangement.

Once an order has shipped, shipping charges cannot be refunded due to carrier delays, delivery issues, or other circumstances outside of our control.

Lost, Stolen, or Delivered Packages

Broke Mom’s Side Hustle is not responsible for stolen packages after an order has been delivered to the shipping address provided by the customer.

If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly to report the missing package and begin an investigation.

We are happy to assist with information available to us, but we cannot guarantee replacement or reimbursement for packages marked as delivered by the carrier.

If a package appears to be lost or significantly delayed while in transit, please contact us. We will do our best to assist and work with the carrier to resolve the issue.

Porch Pickup

Customers who select porch pickup will receive a notification once their order is ready for pickup.

Pickup orders are placed in designated bins on our porch and are organized by the first letter of the customer’s last name.

Customers are responsible for picking up their orders after receiving the ready-for-pickup notification.

Please remember that for eligible returns and exchanges, the 48-hour return/exchange window begins when your order is marked ready for pickup, not when you actually pick up your order.

Questions About Your Shipment

If you have questions or concerns about your shipment, please contact us with your order number and relevant tracking information, and we will do our best to assist you.

By placing an order, you acknowledge and agree to the processing, shipping, pickup, and delivery terms outlined in this policy.