FAQ

Check out our Frequently Asked Questions and General Information below. If you still need help please contact us using the form in the "Need Help" section.

What is the Turn Around Time?

On-Hand Items

On-hand items are generally ready for pickup or shipped within 48 hours of the order being placed.

This timeframe applies to items that are currently in stock and do not have a preorder or extended processing time listed in the product description.

Preorder Items

Preorder items will be shipped or made available for pickup according to the estimated processing timeline listed in the individual product description. Typically 14 - 18 Business Days.

Please pay close attention to the processing time listed when placing your order.

If an order contains multiple preorder items with different processing times, the longest processing time applies to the entire order.

For example, if one item has an estimated turnaround of 2 weeks and another has an estimated turnaround of 4 weeks, the order will follow the 4-week timeline.

On-hand items purchased along with preorder items will ship with the preorder order and will not be shipped separately unless other arrangements have been made.

Group & Team Orders

Group, team, school, organization, and similar group stores are preorders only.

Orders placed through a group store will not ship until the entire group ordering period has closed.

The specific shipping or fulfillment timeframe will be listed on the individual group store. Group orders typically take approximately 3–4 weeks after the group order closes, although processing times may vary depending on the specific group order.

Individual group orders will not be shipped separately before the group order has closed or outside of the stated fulfillment timeline unless other arrangements have been made.

How do I track my order?

Once your order has shipped, tracking information will be provided via email when available.

Please allow up to 48 hours for tracking information to begin updating after your shipping notification is received.

Tracking information may not show movement immediately after the package has been accepted by the carrier.

Once an order has been handed over to the shipping carrier, Broke Mom’s Side Hustle is not responsible for carrier delays, delivery delays, or other delays caused by the shipping carrier.

If there is an issue with your shipment, please contact us and we will do our best to help resolve the issue as quickly as we can.

Returns and Exchanges

Returns or exchanges are accepted only on eligible, non-custom items that are not marked as final sale.

Eligible items must be:

  • Unworn
  • Unwashed
  • Undamaged
  • In the same condition in which they were received

For porch pickup orders, you have 48 hours from the time your order is marked ready for pickup to contact us regarding an eligible return or exchange. The 48-hour period begins when the order is ready, not when the order is actually picked up.

If an eligible item must be returned by mail, return shipping is the responsibility of the customer unless the return is due to an error on our part or other arrangements have been made in advance.

Returns or exchanges that do not meet these requirements may be refused.

Custom & Personalized Items

Any item that has been personalized or customized, including items with a name, number, or other customer-requested customization, is FINAL SALE and is not eligible for return, exchange, cancellation, or refund.

Please carefully review all personalization information before completing your order.

Final Sale Items

All items marked FINAL SALE are not eligible for return, exchange, cancellation, or refund.

All sale and clearance items are final sale.

Incorrect, Damaged, or Defective Orders

If you receive an item that is incorrect, damaged, defective, or otherwise the result of an error on our part, please contact us within 48 hours of delivery.

Please include your order information and, when applicable, photos of the issue so we can determine the best resolution.

If the error is ours, we will cover the cost of return shipping and either:

  • Replace the item, or
  • Refund the order once the item has been returned, received, and inspected for damage.

We will work with you to determine the appropriate resolution.

Group & Team Orders

Group, team, school, organization, and similar group-order stores are PREORDERS ONLY.

Because these orders are produced specifically for the group and are dependent on the group ordering period, ALL GROUP-ORDER SALES ARE FINAL.

Group orders are subject to the following:

  • No refunds
  • No exchanges
  • No cancellations
  • No returns
  • Orders will not ship or be available for pickup until the group ordering period has closed
  • Orders cannot be shipped separately from the group order unless other arrangements have been approved in advance

If you unexpectedly need to cancel a group order, please contact us as soon as possible. We may review the situation and determine whether an exception can be made, but cancellations are not guaranteed.

Once production or ordering has begun, cancellations may not be possible.

By placing an order through a group store, you acknowledge and agree that the order is a FINAL-SALE PREORDER and that the group order will not be fulfilled until the ordering period has closed.

General Product Information, Artwork, Logos, & Appearance

We make every effort to provide accurate product descriptions, photographs, colors, sizing information, and other product details. However, there are some things that are outside of our control.

Colors may appear differently depending on your device, screen settings, lighting, and other display factors. The color you see on your screen may not be an exact representation of the physical product.

Some product images are digital mockups and are intended to provide a general representation of the finished product. The actual finished product may vary slightly from the image shown.

Bleached and tie-dye products are intentionally unique. Because of the nature of the bleaching and dyeing process, no two items will ever be exactly the same. Placement, color distribution, fading, distressing, and other variations are part of the individual item’s appearance and are not considered defects.

We reserve the right to correct pricing, product description, availability, or listing errors at any time. If an order is affected by an obvious pricing or listing error, we reserve the right to cancel the order and issue a refund.

Customer-Provided Information & Personalization

When placing an order, customers may be asked to provide information such as names, numbers, personalization details, team or school information, or other custom instructions.

Customers are responsible for ensuring that all information they submit is accurate, complete, and appropriate.

Broke Mom’s Side Hustle is not responsible for errors resulting from incorrect information provided by the customer, including misspelled names, incorrect numbers, incorrect sizes, or other information entered incorrectly during the ordering process.

Please carefully review your order before submitting it.

Once an order has entered production or products/materials have been ordered, changes may no longer be possible.

Customer-Provided Logos, Artwork & Designs

Customers may occasionally provide logos, artwork, graphics, photographs, or other materials for use on an order.

By submitting artwork, logos, graphics, or other materials to Broke Mom’s Side Hustle, you represent and confirm that you have the legal right and appropriate permission to use and reproduce that material for the purpose requested.

You are responsible for obtaining any necessary permission, licensing, authorization, or approval before submitting artwork for an order.

This includes, but is not limited to, school logos, team logos, organization logos, business logos, mascots, and other protected artwork or branding.

Broke Mom’s Side Hustle is not responsible for determining whether a customer has the legal right to use artwork they submit.

If you submit artwork on behalf of a school, team, organization, business, or other entity, you confirm that you are authorized to do so.

Submission of artwork does not mean that Broke Mom’s Side Hustle has independently verified your right to use that artwork.

We reserve the right to refuse any artwork or order when we have concerns regarding ownership, authorization, copyright, trademark, licensing, or other intellectual-property rights.

Where do I Pick My Order Up At?

Customers who select porch pickup will receive a notification once their order is ready for pickup.

Pickup orders are placed in designated bins on our porch and are organized by the first letter of the customer’s last name.

Pickup Location: 10 Noyes Ct

Customers are responsible for picking up their orders after receiving the ready-for-pickup notification.

Please remember that for eligible returns and exchanges, the 48-hour return/exchange window begins when your order is marked ready for pickup, not when you actually pick up your order.