Refund policy
We want you to love your order! Because many of our products are made to order, personalized, or produced specifically for a particular preorder or group, some items are not eligible for return, exchange, cancellation, or refund.
Please review the following policy before placing your order.
Eligible Returns & Exchanges
Returns or exchanges are accepted only on eligible, non-custom items that are not marked as final sale.
Eligible items must be:
- Unworn
- Unwashed
- Undamaged
- In the same condition in which they were received
For porch pickup orders, you have 48 hours from the time your order is marked ready for pickup to contact us regarding an eligible return or exchange. The 48-hour period begins when the order is ready, not when the order is actually picked up.
If an eligible item must be returned by mail, return shipping is the responsibility of the customer unless the return is due to an error on our part or other arrangements have been made in advance.
Returns or exchanges that do not meet these requirements may be refused.
Custom & Personalized Items
Any item that has been personalized or customized, including items with a name, number, or other customer-requested customization, is FINAL SALE and is not eligible for return, exchange, cancellation, or refund.
Please carefully review all personalization information before completing your order.
Final Sale Items
All items marked FINAL SALE are not eligible for return, exchange, cancellation, or refund.
All sale and clearance items are final sale.
Incorrect, Damaged, or Defective Orders
If you receive an item that is incorrect, damaged, defective, or otherwise the result of an error on our part, please contact us within 48 hours of delivery.
Please include your order information and, when applicable, photos of the issue so we can determine the best resolution.
If the error is ours, we will cover the cost of return shipping and either:
- Replace the item, or
- Refund the order once the item has been returned, received, and inspected for damage.
We will work with you to determine the appropriate resolution.
Order Cancellations
Orders may be cancelled within 5 minutes of being placed.
Once products or materials have been ordered for your order, the order can no longer be cancelled unless other arrangements have been made with us.
Because many of our products are made specifically for each order, we may begin purchasing or preparing products shortly after an order is placed.
Preorders
Preorder items will be completed and shipped or made available for pickup according to the estimated production timeline stated in the individual product description.
If an order contains multiple preorder items with different estimated lead times, the longest stated lead time will apply to the entire order.
For example, if one item has an estimated turnaround of 2 weeks and another item has an estimated turnaround of 4 weeks, the order will follow the 4-week timeframe.
On-hand items ordered by themselves will generally be ready for pickup or shipped within 48 hours.
If an order contains an on-hand item along with a preorder item, the order will follow the preorder timeline and will not be split into separate shipments unless other arrangements have been made.
Estimated preorder timelines are based on the information provided in the product listing at the time of purchase.
Group & Team Orders
Group, team, school, organization, and similar group-order stores are PREORDERS ONLY.
Because these orders are produced specifically for the group and are dependent on the group ordering period, ALL GROUP-ORDER SALES ARE FINAL.
Group orders are subject to the following:
- No refunds
- No exchanges
- No cancellations
- No returns
- Orders will not ship or be available for pickup until the group ordering period has closed
- Orders cannot be shipped separately from the group order unless other arrangements have been approved in advance
If you unexpectedly need to cancel a group order, please contact us as soon as possible. We may review the situation and determine whether an exception can be made, but cancellations are not guaranteed.
Once production or ordering has begun, cancellations may not be possible.
By placing an order through a group store, you acknowledge and agree that the order is a FINAL-SALE PREORDER and that the group order will not be fulfilled until the ordering period has closed.
Questions or Issues With Your Order
If you believe your order qualifies for a return, exchange, refund, or replacement, please contact us within the applicable timeframe.
Please include your order number and a description of the issue so we can assist you.
We reserve the right to refuse returns, exchanges, cancellations, or refunds that do not meet the requirements of this policy.